Talk to a real person

No bots, no ticket black hole. Write to us at support@trymay.com or use the form below. A human from the TRYMAY team reads every message and replies within 24 hours on business days.

quick answers before you write

The four questions that make up most of our inbox. Answered right here.

Where's my order? see more see less

Fastest answer: paste your tracking number on our track order page. Live status, no waiting for a reply. First scans can take 24–48 hours after the shipping email.

Returns & refunds see more see less

You have 30 days from delivery. Email support@trymay.com with your order number and we'll send the return steps. No forms to hunt for.

Change or cancel my order see more see less

Caught it early? Email support@trymay.com right away with your order number. We can edit anything until it ships; after that, the 30-day return window has you covered.

Shipping times & costs see more see less

Processing, delivery windows by region and the free-shipping minimum all live on our shipping page.

Contact us

Still need us? We're on it.

Include your order number if you have one. It saves a whole back-and-forth. Replies within 24 hours, Monday to Friday.