Questions? Good.
Everything people ask us about TRYMAY, answered straight. Can't find yours? The contact button at the bottom reaches a real person at support@trymay.com.
Shipping
Shipping & delivery
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Do you ship internationally?
We deliver worldwide. Wherever you are, TRYMAY ships to you.
How long does it take to process my order?
Most orders leave our warehouse within 1–3 business days. Around big sales this can stretch a little longer.
How long does delivery take?
Once shipped, delivery typically takes one to three weeks depending on your destination.
How much is shipping?
Standard shipping is on us. Need it sooner? Write to support@trymay.com and we'll look at express options.
Will I have to pay customs duties or taxes?
Depending on your country, customs may add import duties or taxes on arrival. Those charges are set by local authorities and aren't something we can predict or cover.
Orders
Orders, returns & payment
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What is your return policy?
Every order from TRYMAY is covered by a 30-day return window. Changed your mind? Email support@trymay.com and we'll take care of it.
What currency will I be charged in?
Prices are listed in USD. If you shop from elsewhere, your bank converts the total to your local currency automatically.
Can I change or cancel my order?
Yes, if it hasn't shipped yet. Email support@trymay.com right away with your order number and what you'd like changed. Once the carrier has it we can't pull it back, but the 30-day return window still applies.
My order hasn't arrived. What now?
Check your tracking link first. If nothing has moved for 5 business days, or 45 days have passed since shipping, email support@trymay.com and we'll reship or refund. Your pick.
I have another question
Ask us anything at support@trymay.com. We reply within two business days.